Hello there! Here are some answers to frequently asked questions that we have received.
Don’t find the answer to your question? Send us an email at: singapore@allkurma.com.
ORDER INFORMATION
Q: How can I order?
A: You can order from our e-shop.
Q: Who processes my orders?
A: Your order will be processed by All Kurma e-commerce site directly.
Q: Do I need to create an account? (for All Kurma e-shop website)
A: Our registration is very simple, and we encourage you to register an account with us to simplify your order and delivery tracking, and other processes. However, account creation is not obligatory. In the event, you do decide to register the account, please be rest assured that your information shall only be used related to All Kurma matters.
Q: Where is my online order dispatched from?
A: All orders received, directly from our e-commerce shop will be dispatched from our local office at 237 Pandan Loop #01-06 Westech Building Singapore 128424.
Q: How can I order wholesale quantity or buy for corporate gifts?
A: We have worked with many corporations and institutions. We do sell wholesale and/or in customized packaging. Please contact us at singapore@allkurma.com. For Ramadan related orders, please contact us three months before the fasting month starts.
Q: What is Provident Endeavors Pte Ltd's Pay Now QR code?
A: PayNow payment can be sent to UEN: 202042099G or the below QR code can be scanned.
DELIVERY INFORMATION
Q: What courier service do you use for your delivery?
A: We use registered courier services, which can be tracked. At times, delivery may be done by our wonderful team.
Q: How long is the delivery time?
A: Delivery time is dependent on the location; further information will be given during check out.
Q: Can I request same day delivery?
A: If you submit your order on our e-shop directly on weekdays, pick up on the same day is possible at 237 Pandan Loop, #01-06, Singapore 128424 before 5PM. Orders submitted on weekends and public holidays shall be processed on the next business day.
Q: How much is the delivery cost?
A: For orders submitted on our e-site, the delivery cost depends on the location; further information will be given during check out.
Q: Do we have to pay a delivery fee?
A: Delivery cost is borne by the buyer, unless a Free Shipping promotion is currently active. Please check out our promotions at all times.
Q: Do you ship overseas? (outside Malaysia/Singapore/Indonesia)
A: We do not ship outside Singapore. However, if you are in Indonesia, please visit All Kurma Tokopedia e-store. In Malaysia, our e-store link is https://www.lazada.com.my/shop/all-kurma-malaysia/.
PRODUCT INFORMATION
Q: What is ready stock?
A: Ready stock means product is available for purchase.
Q: Do you have a warranty?
A: We have complete confidence in our product quality. However, should the products received by you not be up to your expectation or are below satisfactory in any form kindly refer to our Refund & Exchanges policies.
Q: Are your products certified Halal?
A: Some of our products are certified halal by JAKIM and/or MUI. Some products are certified halal at origin. Please email us for more clarifications.
Q: What are the dimensions for your dates?
A: Information on product size, weight and packaging can be found on all our products.
Q: What is the shelf life of your product?
A: Product expiry date is stated on each product packaging. Our products have shelf life in a range of 12-months to 18-months.
Q: How do we store All Kurma products after opening?
A: Once it’s opened, make sure you seal it back or store them in airtight containers. All products should be stored well in a cool, dry place away from direct sunlight. Opened products may also be stored in the refrigerator, depending on how long it would take to finish the products (for example: more than 2 weeks).
Q: Can we order a gift parcel?
A: You can mix and match a variety of products and we will be able to arrange it in parcel before delivery. Kindly contact us for more details at singapore@allkurma.com.
REFUND & EXCHANGES
Q: Help! I received the product packaging in bad, tempered/broken condition.
A: Not to worry, quickly contact us for further arrangements. Please refer to our Refund & Exchanges policies.
Q: Help! I received a pack of bad products, what now?
A: No worries, kindly refer to our Refund & Exchanges policies. We understand that this may happen due to our products being natural produce with minimum to no preservatives, and there are certain factors that are beyond our control; factors such as weather, logistic arrangements, handling and scheduling outside our premises, and other unforeseen circumstances. Nonetheless, we are happy to hear from you to facilitate the appropriate exchange and/or refund.
Q: How do I report a refund/exchange case?
A: You can reach our Customer Care line on the phone or by email. For further information, kindly read and follow the steps on our Refund & Exchanges page.
Q: How can I get my exchange?
A: Products received damaged or below satisfactory quality are exchangeable under terms & conditions. For further information, kindly read and follow the steps on our Refund & Exchanges page.
Q: How do I get my refund?
A: Products received damaged or below satisfactory quality are exchangeable under terms & conditions. For further information, kindly read and follow the steps on our Refund & Exchanges page.
ANY OTHER CRAVING
Q: Can I be an All Kurma reseller?
A: Contact our customer care via telephone at +65 8522 7232 or email: singapore@allkurma.com to know more on how you can become an All Kurma’s reseller.
Q: Can I buy your product in bulk?
A: Yes, we accept orders in large quantities and wholesale with very competitive pricing. Give us a call and we will be happy to accommodate your requests.
