Refunds and Exchanges
Welcome to All Kurma e-store Refunds & Exchanges policy, we care for you and the quality of food you consume. Our mission is to provide unparalleled quality produce to you.
If at any time you are dissatisfied with your purchase kindly get in touch with us and we will do our utmost to mitigate your case.
The All Kurma team is more than happy to provide a replacement and/or refund for any unsatisfactory quality products received and/or bought from our distributors and/or outlets.
We understand that this may happen due to our products being natural produce with minimum to no preservatives and there are certain factors that are beyond our control; factors such as weather, logistic arrangements, handling and scheduling outside our premises, and other unforeseen circumstances.
Nonetheless, we are happy to hear from you to facilitate the appropriate exchange and/or refund.
Steps to ensure you have a smooth and prompt exchange experience:
- You are required to have the official receipt or proof of purchase.
- You have three (3) calendar days from the date stated on the receipt to contact us should the quality of the product/s delivered and/or bought not meet your expectations with what is stated.
- Contact us immediately using numbers and details stated below.
- Send us a message and/or call through our available channels with brief descriptions of your damaged products.
- Kindly provide a picture of your receipt (a mobile phone quick snap is fine by us!)
- Please provide pictures of our product’s condition as proof of reference and, more importantly, to ensure you have purchased genuine All Kurma products.
- Our agent will act swiftly to attend to your case.
- An exchange will be sent to your mailing address within 07 working days.
- Should you require a refund, it will be credited within 3 – 5 working days.
We hope we have addressed your queries regarding the above. Your valuable feedback is important to us. Happy shopping!
For all matters on Refunds & Exchanges, we are contactable through: email@example.com or +65-68351336.