Welcome to the All Kurma e-store Refunds & Exchanges policy, where your satisfaction and the quality of the food you consume are our top priorities. Our mission is to deliver unmatched quality produce to you.
If you ever find yourself dissatisfied with your purchase, please don't hesitate to reach out to us, and we will make every effort to address your concerns.
The All Kurma team is dedicated to providing replacements and/or refunds for any products that do not meet your expectations in terms of quality, whether they were purchased directly from us or through our distributors and outlets.
We understand that occasional issues may arise due to the natural produce nature of our products, which have minimal to no preservatives, and various external factors beyond our control, such as weather conditions, logistical handling, and unforeseen circumstances. Nevertheless, we are here to assist you in facilitating the appropriate exchange and/or refund process.
To ensure a smooth and prompt exchange experience, please follow these steps:
- Make sure you have the official receipt or proof of purchase.
- You have three (3) calendar days from the date stated on the receipt to contact us if the quality of the delivered and/or purchased product/s does not meet your expectations.
- Contact us immediately using the numbers and details provided below.
- Send us a message or call through our available channels with brief descriptions of your damaged products.
- Kindly provide a picture of your receipt (a quick snap from your mobile phone is sufficient).
- Please provide pictures of the condition of our products as proof of reference and to ensure you have purchased genuine All Kurma products.
- Our agent will promptly attend to your case, and an exchange will be sent to your mailing address within 7 working days.
- If you require a refund, it will be credited within 3 to 5 working days.
- We hope we've addressed any questions you may have regarding the above. Your valuable feedback is important to us. Happy shopping!
For all matters related to Refunds & Exchanges, you can reach us at singapore@allkurma.com.
