Hello there! Here are some answers to frequently asked questions that we have received. Don’t find the answer to your question? Send us an email at: singapore@allkurma.com.


What is the process for placing an order?

Who handles the processing of my orders?

Is it necessary for me to create an account on the All Kurma e-shop website?

Where is the dispatch location for my online order?

What are the procedures for ordering wholesale quantities or purchasing corporate gifts?

How can I make a payment to Provident Endeavors Pte Ltd using PayNow?


Which courier service do you use for your deliveries?

What is the estimated delivery time?

Is it possible to request express delivery?

Is it possible to pick up my order?

What is the delivery fee?

Do you offer international shipping?


What does "ready stock" mean?

Is there a warranty?

Are your products certified Halal?

What are the dimensions for your dates?

What is the shelf life of your product?

How should All Kurma products be stored after opening?

Is it possible to order a gift parcel?


The product packaging arrived damaged, what should I do?

I received a pack of spoiled products, what should I do?

How do I report a refund or exchange case?

How can I proceed with an exchange?

How do I request a refund?


How can I become an All Kurma reseller?

Do you offer bulk purchasing options?